USAA’s service is nearly unbeatable. It’s one of just two companies (along with Amica) that earned five out of five points for both overall satisfaction and claims satisfaction in J.D. Power’s 2018 survey. It also took home the second-highest mark, a 92, on Consumer Reports’ ratings scale, which focuses on the simplicity and quality of insurers’ claims processes. That’s not just for 2018, either — USAA earns the highest scores across all lines of insurance, year after year. There’s no question that this company rises to meet its customers needs on all occasions.
In short, yes. Think carefully before filing a claim on your homeowners insurance, as it will directly affect the amount you’ll pay going forward. If you have two claims within three years, or three claims within five years, that increase can be as high as 20% as you’re shifted into a “high risk” category. It could be another five years before those claims drop off your record and the premium prices decrease.